Shipping Policy

Reliable and Efficient Shipping with VINAVELLE LLC

At VINAVELLE LLC, we are committed to delivering your Men’s Clothing, Women’s Clothing, and Kids’ Clothing orders with speed, reliability, and care. From our headquarters at 5900 Balcones Drive STE 100, Austin, TX, 78731, we proudly ship to customers across the United States and internationally through our website, vinavelle.shop. Our Shipping Policy is designed to provide transparency and ensure a seamless delivery experience, reflecting our dedication to quality, creativity, and customer satisfaction.

We understand that timely and dependable shipping is a critical part of your shopping experience. Whether you’re ordering a stylish jacket, a chic dress, or comfortable kids’ apparel, we partner with trusted carriers to ensure your items arrive safely and on time. Backed by our secure payment platform, Stripe, and our customer-friendly policies, we strive to make every aspect of your shopping journey with VINAVELLE LLC exceptional.

Our Shipping Commitment

VINAVELLE LLC is dedicated to providing a hassle-free shipping experience for customers worldwide. Here’s what you can expect when you shop with us:

  • Reliable Delivery: We work with reputable carriers to ensure your order arrives safely and on time.

  • Global Reach: We ship to customers across the United States and internationally, with clear shipping options and costs provided at checkout.

  • Transparent Tracking: Once your order ships, you’ll receive a tracking number to monitor its progress.

  • Customer Support: Our team is available at +84909227676 or amazonwannabe79@gmail.com to assist with any shipping-related questions or concerns.

Shipping Options and Costs

We offer a variety of shipping options to meet your needs, with costs calculated based on your location, order weight, and selected method. All shipping details are provided at checkout, ensuring transparency before you complete your purchase.

1. Domestic Shipping (United States)

For customers in the United States, we offer the following shipping options:

  • Standard Shipping: 5–10 business days, starting at $5.99 (varies by order weight and location).

  • Expedited Shipping: 2–5 business days, starting at $12.99.

  • Free Shipping: Available on qualifying orders over $100 (U.S. only, subject to terms).

2. International Shipping

We proudly ship to customers worldwide. International shipping options include:

  • Standard International Shipping: 10–20 business days, starting at $15.99 (varies by country and order weight).

  • Express International Shipping: 5–10 business days, starting at $29.99.

International customers are responsible for any customs fees, duties, or taxes, which are not included in the shipping cost. These fees are determined by your local customs authority and paid upon delivery.

3. Shipping Promotions

We occasionally offer free or discounted shipping promotions. These are announced on our website, via email newsletters, or on our social media channels (Instagram, Facebook, Twitter). Check vinavelle.shop for current offers.

Order Processing

Once you place an order, our team works quickly to process and ship it. Here’s how it works:

  1. Order Verification: We verify your payment and order details to ensure accuracy. This typically takes 1–2 business days.

  2. Packing: Your items are carefully packed to ensure they arrive in perfect condition, with all tags and packaging intact.

  3. Shipping: Once packed, your order is handed over to our trusted carrier partners, and you’ll receive a tracking number via email.

Most orders are processed and shipped within 2–3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing may take slightly longer, but we’ll keep you informed.

Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation email. These are estimates and may vary due to factors such as carrier delays, customs processing, or unforeseen circumstances. Typical delivery times are:

  • United States: 5–10 business days (Standard), 2–5 business days (Expedited).

  • International: 10–20 business days (Standard), 5–10 business days (Express).

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and a link to monitor your shipment’s progress on the carrier’s website. If you don’t receive your tracking information or have trouble tracking your order, contact our support team at +84909227676 or amazonwannabe79@gmail.com.

Customs and Duties for International Orders

International customers are responsible for any customs fees, duties, or taxes imposed by their local authorities. These fees are not included in the order total and are paid by the recipient upon delivery. We recommend checking with your local customs office to understand potential costs before placing an order. VINAVELLE LLC is not responsible for delays caused by customs processing.

Lost or Damaged Shipments

While we take every precaution to ensure your order arrives safely, issues may occasionally occur. Here’s how we handle them:

  • Lost Shipments: If your order is lost in transit, contact us within 30 days of the expected delivery date. We’ll investigate with the carrier and provide a refund or replacement if the shipment cannot be located.

  • Damaged Shipments: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage. We’ll provide a prepaid return label and offer a refund, replacement, or store credit.

Shipping Restrictions

We strive to ship to as many locations as possible, but certain regions may be restricted due to carrier limitations, local regulations, or other factors. If we’re unable to ship to your location, we’ll notify you promptly and issue a full refund.

Why Shop with VINAVELLE LLC?

Our Shipping Policy is just one part of our commitment to delivering an exceptional shopping experience. Here’s why customers choose VINAVELLE LLC:

  • High-Quality Products: Our clothing is crafted with premium materials and creative designs.

  • Affordable Prices: We offer luxury fashion at budget-friendly prices.

  • Secure Payments: Our partnership with Stripe ensures safe transactions with credit/debit cards, Apple Pay, and Google Pay.

  • Exceptional Support: Our team is here to assist with any shipping or order-related questions.

Contact Us

If you have any questions about our Shipping Policy, contact us at:

  • Phone: +84909227676

  • Email: amazonwannabe79@gmail.com

  • Website: vinavelle.shop

Thank you for choosing VINAVELLE LLC. We’re excited to deliver your order and be a part of your fashion journey.