Refund and Return Policy

Our Commitment to Your Satisfaction at VINAVELLE LLC

At VINAVELLE LLC, we are dedicated to providing an exceptional shopping experience for our customers, whether you’re purchasing Men’s Clothing, Women’s Clothing, or Kids’ Clothing from our headquarters in Austin, Texas, at 5900 Balcones Drive STE 100, Austin, TX, 78731, or from anywhere else in the world via our website, vinavelle.shop. We understand that sometimes a purchase may not meet your expectations, which is why we’ve designed a clear, flexible, and customer-friendly Refund and Return Policy to ensure your peace of mind.

Our goal is to make the return and refund process as seamless and stress-free as possible, reflecting our commitment to quality, transparency, and customer satisfaction. Backed by our secure payment platform, Stripe, we offer fast and reliable refund processing for eligible orders, supporting payments made via credit/debit cards, Apple Pay, and Google Pay. Whether you’re shopping locally in the United States or internationally, VINAVELLE LLC is here to support you every step of the way, from purchase to potential return.

Why Our Refund and Return Policy Matters

At VINAVELLE LLC, we believe that a great shopping experience extends beyond the initial purchase. Our Refund and Return Policy is designed to give you confidence when shopping with us, knowing that we stand behind the quality of our products and are committed to addressing any issues promptly. Here’s why our policy stands out:

  • Customer-Centric Approach: We prioritize your satisfaction, offering a straightforward process for returns and refunds to ensure you’re completely happy with your purchase.

  • Fast and Secure Refunds: With Stripe’s trusted payment platform, we process refunds quickly and securely, returning funds to your original payment method.

  • Transparency: Our policy is clear and detailed, so you know exactly what to expect when initiating a return or requesting a refund.

  • Global Accessibility: Whether you’re in the United States or shopping internationally, our return and refund process is designed to accommodate customers worldwide.

  • Hassle-Free Experience: We’ve streamlined the return process to make it as simple and convenient as possible, with clear instructions and dedicated customer support.

Our Refund and Return Policy reflects our mission to deliver high-quality, creative, and affordable clothing while fostering trust and loyalty with our customers. Below, we outline the details of our policy, including eligibility, procedures, and frequently asked questions, to ensure you have all the information you need.

Eligibility for Returns

To ensure a smooth return process, we’ve established clear guidelines for eligibility. At VINAVELLE LLC, we accept returns for most items purchased on vinavelle.shop under the following conditions:

1. Timeframe for Returns

  • Returns must be initiated within 30 days of receiving your order. This gives you ample time to try on and evaluate your purchase.

  • To initiate a return, the item must be postmarked within 30 days of delivery. For international orders, we recommend starting the return process as early as possible to account for shipping times.

2. Condition of Items

To be eligible for a return, items must meet the following criteria:

  • Unused and Unworn: The item must be in its original condition, with no signs of wear, damage, or alteration.

  • Original Packaging: The item must be returned with all original tags, labels, and packaging intact.

  • No Odors or Stains: Items must be free of odors (e.g., perfume, smoke) and stains to qualify for a return.

  • Complete Set: If the item was part of a set (e.g., a matching top and bottom), the entire set must be returned unless otherwise specified.

3. Eligible Products

Most items in our Men’s Clothing, Women’s Clothing, and Kids’ Clothing collections are eligible for return, including:

  • Shirts, jackets, pants, and other apparel for men.

  • Dresses, tops, skirts, and outerwear for women.

  • Shirts, pants, dresses, and outerwear for kids.

4. Non-Returnable Items

Certain items are not eligible for return due to hygiene, customization, or other factors. These include:

  • Underwear and Swimwear: For hygiene reasons, these items cannot be returned unless they are defective or damaged upon receipt.

  • Customized or Personalized Items: Items that have been customized (e.g., monogrammed or tailored) are non-returnable.

  • Final Sale Items: Items marked as “final sale” at the time of purchase are not eligible for return or refund.

  • Gift Cards: Digital or physical gift cards are non-returnable and non-refunded.

If you’re unsure whether your item is eligible for return, please contact our customer support team at +84909227676 or amazonwannabe79@gmail.com for clarification.

How to Return an Item

Returning an item to VINAVELLE LLC is simple and straightforward. Follow these steps to initiate a return:

  1. Check Eligibility: Ensure your item meets the eligibility criteria outlined above (within 30 days, unused, in original condition, etc.).

  2. Contact Customer Support: Reach out to our team via phone (+84909227676), email (amazonwannabe79@gmail.com), or the contact form on vinavelle.shop to request a return. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Receive Return Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number, along with a return shipping address. Returns without an RMA number may not be accepted.

  4. Package the Item: Securely package the item in its original packaging, including all tags and labels. Include a copy of your order confirmation or a note with your RMA number and contact information.

  5. Ship the Item: Send the package to the provided return address using a trackable shipping method. We recommend retaining proof of shipment until your return is processed.

  6. Confirmation of Receipt: Once we receive and inspect your return, we’ll notify you via email to confirm whether it meets our eligibility criteria.

Return Shipping Costs

  • United States Customers: For domestic returns, VINAVELLE LLC offers a prepaid return shipping label for eligible items. The cost of the return shipping label may be deducted from your refund unless the return is due to a defect or error on our part.

  • International Customers: International customers are responsible for return shipping costs unless the item is defective or was shipped in error. We recommend using a trackable and insured shipping method to ensure the package reaches us safely.

  • Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, VINAVELLE LLC will cover the cost of return shipping. Please contact our support team immediately to report the issue and receive a prepaid return label.

To minimize shipping costs, we encourage customers to carefully review sizing charts and product descriptions before purchasing. Our customer support team is also available to assist with sizing or product questions to help you make the right choice.

Refund Process

Once your return is received and inspected, we’ll process your refund promptly using Stripe’s secure platform. Here’s what you can expect:

  1. Inspection: Upon receiving your return, our team will inspect the item(s) to ensure they meet our eligibility criteria (unused, in original condition, etc.).

  2. Refund Notification: You’ll receive an email notification confirming whether your return has been approved or denied. If denied, we’ll provide a detailed explanation and return the item to you at no additional cost.

  3. Refund Processing: Approved refunds are processed within 5–7 business days of receiving your return. Funds will be returned to your original payment method (credit/debit card, Apple Pay, or Google Pay).

  4. Refund Timeline: Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

Refund Amount

  • Full Refunds: If the return is due to a defective item, incorrect shipment, or an error on our part, you’ll receive a full refund, including the original shipping cost (if applicable).

  • Partial Refunds: For standard returns (e.g., change of mind), the refund will include the item cost but may exclude the original shipping fee and any return shipping costs.

  • Promotions and Discounts: If your order included a discount or promotion, the refund amount will reflect the discounted price paid, not the original list price.

Non-Refundable Fees

  • Shipping Fees: Original shipping fees are non-refundable for standard returns unless the return is due to our error.

  • Return Shipping Costs: For domestic returns, the cost of the prepaid return label may be deducted from your refund. International customers are responsible for return shipping costs unless the item is defective.

Exchanges

At this time, VINAVELLE LLC does not offer direct exchanges due to the complexity of managing inventory across our global distribution network. If you’d like a different size, color, or item, please follow these steps:

  1. Initiate a return for the original item as outlined above.

  2. Place a new order for the desired item on vinavelle.shop.

  3. Once your return is processed, you’ll receive a refund for the original item, which can be applied toward your new purchase.

To expedite the process, we recommend placing the new order as soon as possible to secure the desired item, as inventory is subject to availability. If you need assistance with sizing or product selection, our customer support team is happy to help.

Defective or Incorrect Items

At VINAVELLE LLC, we take pride in the quality of our Men’s Clothing, Women’s Clothing, and Kids’ Clothing. However, if you receive a defective, damaged, or incorrect item, we’ll make it right at no additional cost to you. Here’s how to handle these situations:

  1. Report the Issue: Contact our customer support team within 7 days of receiving your order to report a defective or incorrect item. Provide your order number, a description of the issue, and photos (if applicable) to amazonwannabe79@gmail.com.

  2. Receive Instructions: Our team will provide a prepaid return shipping label and instructions for returning the item.

  3. Choose Your Resolution: Depending on the situation, you may choose a full refund, a replacement (if available), or store credit. We’ll work with you to find the best solution.

  4. Return and Resolution: Once we receive the defective or incorrect item, we’ll process your refund or replacement within 5–7 business days.

We inspect all items before shipping to ensure they meet our high standards, but if an issue occurs, we’re committed to resolving it quickly and fairly.

International Returns

For customers outside the United States, our return process is designed to be as accessible as possible, though there are some additional considerations:

  • Return Shipping Costs: International customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Customs and Duties: Refunds do not include customs fees, duties, or taxes paid on the original shipment, as these are determined by your local customs authority.

  • Shipping Recommendations: Use a trackable and insured shipping method to return items, as VINAVELLE LLC is not responsible for lost or damaged return shipments.

  • Processing Time: Due to international shipping times, it may take longer for us to receive and process your return. We appreciate your patience and will keep you updated throughout the process.

To initiate an international return, contact our team at +84909227676 or amazonwannabe79@gmail.com for detailed instructions and a return address specific to your region.

Frequently Asked Questions About Returns and Refunds

To help you navigate our Refund and Return Policy, we’ve compiled answers to some common questions:

1. How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return. The item must be postmarked within this timeframe to be eligible.

2. How do I know if my item is eligible for return?

Items must be unused, unworn, in their original condition, and returned with all tags and packaging. Underwear, swimwear, customized items, and final sale items are non-returnable unless defective.

3. Who pays for return shipping?

For domestic returns, VINAVELLE LLC provides a prepaid return label, but the cost may be deducted from your refund. International customers cover return shipping unless the item is defective or incorrect.

4. How long does it take to receive a refund?

Refunds are processed within 5–7 business days of receiving your return. It may take an additional 3–10 business days for the funds to appear in your account, depending on your payment provider.

5. Can I exchange an item for a different size or color?

We do not offer direct exchanges. Please return the original item and place a new order for the desired item.

6. What if I receive a defective or incorrect item?

Contact us within 7 days of delivery with details and photos of the issue. We’ll provide a prepaid return label and offer a refund, replacement, or store credit.

7. Are shipping fees refunded?

Original shipping fees are refunded only for defective or incorrect items. For standard returns, shipping fees are non-refundable.

8. How do I track my return?

If you use a trackable shipping method, you can monitor the shipment’s progress using the tracking number provided by your carrier. Once we receive your return, we’ll notify you via email.

If you have additional questions, our customer support team is available at +84909227676 or amazonwannabe79@gmail.com to assist you.

Our Commitment to Transparency and Trust

At VINAVELLE LLC, we believe in being upfront and transparent about our policies. Our Refund and Return Policy is designed to be fair, accessible, and customer-focused, ensuring that you can shop with confidence. Here’s how we uphold our commitment:

  • Clear Guidelines: We provide detailed eligibility criteria and step-by-step instructions to make the return process easy to understand.

  • Secure Refund Processing: With Stripe’s trusted platform, your refunds are processed quickly and securely, with funds returned to your original payment method.

  • Dedicated Support: Our customer service team is here to guide you through the return process, answer questions, and resolve any issues.

  • Global Accessibility: Our policy accommodates both domestic and international customers, with clear instructions for all regions.

We’re committed to ensuring that every interaction with VINAVELLE LLC is positive, from browsing our collections to resolving any concerns about your order.

Why Shop with VINAVELLE LLC?

Choosing VINAVELLE LLC means choosing a brand that prioritizes quality, creativity, and customer satisfaction. Our Refund and Return Policy is just one part of our commitment to delivering an exceptional shopping experience. Here’s what sets us apart:

  • High-Quality Products: Our Men’s Clothing, Women’s Clothing, and Kids’ Clothing are crafted with premium materials and innovative designs.

  • Affordable Prices: Enjoy luxury fashion at budget-friendly prices, thanks to our efficient operations and direct-to-customer model.

  • Global Shipping: We deliver to customers across the United States and internationally, with reliable and efficient shipping options.

  • Secure Payments: Our partnership with Stripe ensures safe transactions with credit/debit cards, Apple Pay, and Google Pay.

  • Customer Support: Our team is available via phone, email, or our website to assist with any questions or concerns.

Join the VINAVELLE Community

When you shop with VINAVELLE LLC, you’re joining a community of fashion enthusiasts who value style, quality, and affordability. We invite you to explore our collections, connect with us on social media, and share your VINAVELLE looks with the world. If you have any questions about our Refund and Return Policy or need assistance with your order, our team is here to help.

Visit vinavelle.shop to browse our latest collections and shop with confidence, knowing that our customer-friendly policies have you covered. Thank you for choosing VINAVELLE LLC—we’re excited to be a part of your fashion journey and look forward to serving you with excellence.