Privacy Policy

Your Privacy Matters at VINAVELLE LLC

At VINAVELLE LLC, located at 5900 Balcones Drive STE 100, Austin, TX, 78731, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. As a leading retailer of Men’s Clothing, Women’s Clothing, and Kids’ Clothing, accessible via vinavelle.shop, we understand the importance of safeguarding your data while providing a seamless and trustworthy shopping experience. This Privacy Policy outlines how we collect, use, store, and protect your information, reflecting our dedication to transparency, security, and customer satisfaction.

We value the trust you place in us when you shop our collections, make payments through our secure Stripe platform, or contact our support team at +84909227676 or amazonwannabe79@gmail.com. This policy applies to all users of our website and services, whether you’re shopping from the United States or internationally. By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect information to provide you with a personalized and efficient shopping experience. The types of information we collect include:

1. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address provided during account creation, checkout, or customer support inquiries.

  • Payment Information: Credit/debit card details, Apple Pay, or Google Pay information processed securely through Stripe. We do not store payment information on our servers.

  • Account Information: Username, password, and preferences if you create an account on vinavelle.shop.

  • Order Information: Details of your purchases, including items ordered, shipping address, and order history.

2. Non-Personal Information

  • Browsing Data: IP address, browser type, device type, operating system, and pages visited on our website.

  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyze website performance, and deliver personalized content.

  • Analytics Data: Aggregated data on website usage, such as click patterns and time spent on pages, collected through tools like Google Analytics.

3. User-Generated Content

  • Reviews, ratings, or photos submitted to our website or social media platforms.

  • Feedback or inquiries sent via email, phone, or our contact form.

How We Use Your Information

We use your information to provide, improve, and personalize our services. Specific uses include:

  • Order Processing: To process and fulfill your orders, including shipping and payment verification.

  • Customer Support: To respond to inquiries, provide assistance, and resolve issues.

  • Marketing and Promotions: To send newsletters, promotions, or updates about new products (with your consent, where required).

  • Website Improvement: To analyze usage patterns and optimize our website’s functionality and user experience.

  • Fraud Prevention: To detect and prevent fraudulent activities or unauthorized transactions.

How We Protect Your Information

We take your privacy seriously and use industry-standard measures to protect your data:

  • Encryption: Our website uses SSL encryption to secure data transmission.

  • Secure Payments: All payments are processed through Stripe, a PCI-DSS compliant platform.

  • Access Controls: Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements.

  • Regular Security Audits: We conduct regular audits to ensure our systems remain secure.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

  • Service Providers: With trusted partners (e.g., shipping carriers, Stripe) to process orders, deliver packages, or analyze website performance.

  • Legal Requirements: If required by law, regulation, or legal process, such as in response to a court order or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

Your Rights and Choices

You have control over your personal information. Your rights include:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing emails or opt out of cookies via your browser settings.

To exercise these rights, contact us at amazonwannabe79@gmail.com.

Cookies and Tracking

We use cookies to enhance your experience on vinavelle.shop. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

International Data Transfers

As a global retailer, we may transfer your information to servers or partners outside your country, including the United States. We ensure that such transfers comply with applicable data protection laws.

Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us to have it removed.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on vinavelle.shop, and significant changes will be communicated via email or website notice. Your continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

  • Phone: +84909227676

  • Email: amazonwannabe79@gmail.com

  • Address: 5900 Balcones Drive STE 100, Austin, TX, 78731

  • Website: vinavelle.shop

Thank you for trusting VINAVELLE LLC with your personal information. We’re committed to protecting your privacy and delivering an exceptional shopping experience.