Terms and Conditions

Welcome to VINAVELLE LLC

Thank you for choosing VINAVELLE LLC, your trusted destination for high-quality Men’s Clothing, Women’s Clothing, and Kids’ Clothing. Located at 5900 Balcones Drive STE 100, Austin, TX, 78731, we are proud to serve customers across the United States and internationally through our website, vinavelle.shop. These Terms and Conditions (“Terms”) govern your use of our website, products, and services, ensuring a fair, transparent, and enjoyable shopping experience.

By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms. We encourage you to read this document carefully to understand your rights and responsibilities as a customer of VINAVELLE LLC. Our Terms are designed to protect both you and our company, fostering trust and clarity in every interaction. If you have any questions about these Terms, please contact our customer support team at +84909227676 or amazonwannabe79@gmail.com.

1. General Terms

1.1 Acceptance of Terms

By accessing vinavelle.shop, browsing our collections, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies referenced herein. If you do not agree with these Terms, please refrain from using our website or services.

1.2 Modifications to Terms

VINAVELLE LLC reserves the right to update, modify, or revise these Terms at any time to reflect changes in our business practices, legal requirements, or operational needs. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

1.3 Eligibility

To use our website and services, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By accessing our website, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into a binding agreement.

1.4 Account Responsibility

To make a purchase on vinavelle.shop, you may need to create an account or provide guest checkout information. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify VINAVELLE LLC immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information.

2. Ordering and Purchasing

2.1 Product Availability

VINAVELLE LLC offers a wide range of Men’s Clothing, Women’s Clothing, and Kids’ Clothing, crafted with high-quality materials and creative designs. While we strive to ensure that all products listed on our website are available, inventory is subject to change. If an item is out of stock or unavailable at the time of your order, we will notify you promptly and offer a refund or alternative product, if available.

2.2 Pricing

All prices displayed on vinavelle.shop are in US dollars (USD) unless otherwise specified. For international customers, prices may be converted to your local currency at checkout based on current exchange rates. Prices are subject to change without notice, but any changes will not affect orders already placed. Prices include the cost of the item but may exclude shipping fees, taxes, or customs duties, which will be calculated at checkout.

2.3 Payment Methods

We accept payments via major credit/debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay, processed securely through Stripe, a trusted payment platform. By submitting a payment, you represent and warrant that you are authorized to use the selected payment method and that the information provided is accurate. All payments are subject to verification and approval by Stripe and your financial institution.

2.4 Order Confirmation

Once your order is placed, you will receive an email confirmation with details of your purchase, including the items ordered, total cost, and estimated delivery time. This confirmation does not guarantee product availability or final acceptance of your order. VINAVELLE LLC reserves the right to cancel or refuse any order due to inventory issues, payment verification failures, or other reasons, in which case you will be notified and refunded promptly.

2.5 Order Cancellation

You may cancel your order before it is shipped by contacting our customer support team at +84909227676 or amazonwannabe79@gmail.com. Once an order has been shipped, it is subject to our Refund and Return Policy. VINAVELLE LLC may cancel an order at our discretion, such as in cases of suspected fraud, pricing errors, or inventory unavailability, and will issue a full refund if applicable.

3. Shipping and Delivery

3.1 Shipping Locations

VINAVELLE LLC proudly ships to customers across the United States and internationally. Shipping options, costs, and estimated delivery times are provided at checkout based on your location and selected shipping method. For detailed information, please refer to our Shipping Policy.

3.2 Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation email. While we strive to meet these estimates, delivery times may vary due to factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances. VINAVELLE LLC is not liable for delays caused by third-party carriers or external factors.

3.3 Customs and Duties

For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their local authorities. These fees are not included in the order total and must be paid by the recipient upon delivery. We recommend checking with your local customs office for details before placing an order.

4. Returns and Refunds

4.1 Return Policy

We want you to be completely satisfied with your purchase. If an item does not meet your expectations, you may return it within 30 days of delivery, provided it is unused, in its original condition, and includes all tags and packaging. Certain items, such as underwear, swimwear, customized products, and final sale items, are non-returnable unless defective. For full details, please refer to our Refund and Return Policy.

4.2 Refund Processing

Approved refunds are processed within 5–7 business days of receiving your return, using Stripe’s secure platform. Funds are returned to your original payment method (credit/debit card, Apple Pay, or Google Pay). Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

4.3 Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at +84909227676 or amazonwannabe79@gmail.com. We will provide a prepaid return shipping label and offer a refund, replacement, or store credit, depending on availability and your preference.

5. Intellectual Property

5.1 Website Content

All content on vinavelle.shop, including text, images, logos, designs, and product descriptions, is the property of VINAVELLE LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.

5.2 Trademarks

The VINAVELLE LLC name, logo, and other brand identifiers are registered trademarks of VINAVELLE LLC. Unauthorized use of our trademarks is strictly prohibited.

5.3 User-Generated Content

If you submit content to VINAVELLE LLC, such as reviews, photos, or social media posts, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for promotional purposes. You represent and warrant that you own or have the right to submit such content and that it does not infringe on the rights of any third party.

6. User Conduct

6.1 Prohibited Activities

When using our website or services, you agree not to:

  • Engage in fraudulent or illegal activities, including unauthorized use of payment methods.

  • Attempt to access, modify, or disrupt our website, servers, or systems.

  • Post or transmit harmful, offensive, or infringing content.

  • Use our website for commercial purposes without prior authorization.

6.2 Account Suspension

VINAVELLE LLC reserves the right to suspend or terminate your account or access to our website if we suspect fraudulent, abusive, or illegal activity, or if you violate these Terms.

7. Limitation of Liability

7.1 Disclaimer of Warranties

To the fullest extent permitted by law, VINAVELLE LLC provides our products and services “as is” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our website will be error-free, uninterrupted, or free of viruses or other harmful components.

7.2 Limitation of Liability

VINAVELLE LLC, its affiliates, officers, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

7.3 Force Majeure

VINAVELLE LLC is not liable for any failure to perform our obligations under these Terms due to events beyond our control, including but not limited to natural disasters, strikes, government actions, or technical failures.

8. Privacy and Security

8.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website or services, you consent to the practices outlined in our Privacy Policy.

8.2 Payment Security

All payments on vinavelle.shop are processed securely through Stripe, a PCI-DSS compliant platform. We do not store your payment information on our servers, ensuring the highest level of security for your transactions.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.

9.2 Dispute Resolution

Any disputes arising from these Terms or your use of our website or services shall be resolved through good-faith negotiations. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Austin, Texas, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or class action.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

  • Phone: +84909227676

  • Email: amazonwannabe79@gmail.com

  • Address: 5900 Balcones Drive STE 100, Austin, TX, 78731

  • Website: vinavelle.shop

Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM (CST) to assist you. We aim to respond to all inquiries within 24–48 hours.

11. Miscellaneous

11.1 Entire Agreement

These Terms, along with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other referenced policies, constitute the entire agreement between you and VINAVELLE LLC regarding your use of our website and services.

11.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.3 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

11.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. VINAVELLE LLC may assign these Terms to a successor in the event of a merger, acquisition, or sale of assets.

12. Why Shop with VINAVELLE LLC?

By agreeing to these Terms, you’re partnering with a brand that values quality, creativity, and customer satisfaction. Here’s why VINAVELLE LLC is your trusted choice for fashion:

  • Premium Quality: Our clothing is crafted with high-quality materials and innovative designs, ensuring durability and style.

  • Affordable Prices: We offer luxury fashion at budget-friendly prices, making premium apparel accessible to all.

  • Global Reach: We ship to customers across the United States and internationally, with reliable and efficient delivery.

  • Secure Payments: Our partnership with Stripe ensures safe and convenient transactions with credit/debit cards, Apple Pay, and Google Pay.

  • Exceptional Support: Our team is here to assist you via phone, email, or our website, ensuring a seamless shopping experience.

13. Join the VINAVELLE Community

When you shop with VINAVELLE LLC, you’re joining a community of fashion enthusiasts who value style, quality, and affordability. We invite you to explore our collections, connect with us on social media, and share your VINAVELLE looks with the world. By agreeing to these Terms, you’re taking the first step toward an exceptional shopping experience with a brand that’s committed to your satisfaction.

Visit vinavelle.shop to browse our latest Men’s Clothing, Women’s Clothing, and Kids’ Clothing collections. If you have any questions about these Terms or need assistance, our team is here to help. Thank you for choosing VINAVELLE LLC—we look forward to serving you with excellence.