Asked Questions (FAQ)

Your Questions, Answered by VINAVELLE LLC

At VINAVELLE LLC, we are dedicated to providing an exceptional shopping experience for our customers, whether you’re exploring our high-quality Men’s Clothing, Women’s Clothing, or Kids’ Clothing collections from our headquarters at 5900 Balcones Drive STE 100, Austin, TX, 78731, or shopping internationally via our website, vinavelle.shop. We understand that you may have questions about our products, services, or policies, and we’re here to provide clear, concise, and helpful answers to ensure your confidence in shopping with us.

Our Frequently Asked Questions (FAQ) page is designed to address the most common inquiries we receive, covering topics such as product details, payment methods, shipping, returns, and more. Backed by our secure payment platform, Stripe, and our commitment to transparency, we aim to make your experience with VINAVELLE LLC seamless and enjoyable. If you don’t find the answer you’re looking for, our customer support team is available at +84909227676 or amazonwannabe79@gmail.com to assist you promptly.

General Questions

1. What is VINAVELLE LLC?

VINAVELLE LLC is a premier online retailer based in Austin, Texas, specializing in high-quality, stylish, and affordable Men’s Clothing, Women’s Clothing, and Kids’ Clothing. Our mission is to empower individuals to express their unique style through creative designs and premium materials, all while offering exceptional customer service and competitive prices. We ship across the United States and internationally, ensuring that customers worldwide can enjoy our collections.

2. Where are you located?

Our headquarters is located at 5900 Balcones Drive STE 100, Austin, TX, 78731. While we primarily operate online through vinavelle.shop, our Austin base is the heart of our operations, reflecting the city’s vibrant and creative spirit.

3. How can I contact VINAVELLE LLC?

You can reach our customer support team through multiple channels:

  • Phone: +84909227676 (Monday–Friday, 9:00 AM–5:00 PM CST)

  • Email: amazonwannabe79@gmail.com (Responses within 24–48 hours)

  • Website: Submit an inquiry via the contact form on vinavelle.shop

  • Social Media: Connect with us on Instagram, Facebook, or Twitter for updates and quick responses.

4. Is it safe to shop on your website?

Yes, shopping on vinavelle.shop is safe and secure. We use SSL encryption to protect your personal and financial information, and all payments are processed through Stripe, a PCI-DSS compliant platform known for its advanced security features.

5. Do you ship internationally?

Yes, VINAVELLE LLC ships to customers across the United States and internationally. Shipping options and costs are provided at checkout based on your location. For more details, please refer to our Shipping Policy.

Product Questions

6. What types of products do you offer?

We offer a wide range of clothing, including:

  • Men’s Clothing: Shirts, jackets, pants, loungewear, and more, designed for style, comfort, and versatility.

  • Women’s Clothing: Dresses, tops, skirts, outerwear, and casual wear, crafted to empower and inspire.

  • Kids’ Clothing: Playful, durable, and comfortable apparel for children, including shirts, pants, dresses, and outerwear.

Our collections are designed with high-quality materials, creative designs, and affordability in mind, catering to diverse tastes and lifestyles.

7. How do I know what size to order?

Each product listing on vinavelle.shop includes a detailed sizing chart to help you choose the right fit. We recommend measuring yourself and comparing your measurements to the chart. If you’re unsure, contact our customer support team for personalized assistance.

8. Are your products sustainable?

At VINAVELLE LLC, we are committed to sustainability. We source eco-friendly materials whenever possible and partner with manufacturers who prioritize ethical production practices. Our goal is to create durable, timeless pieces that reduce the need for frequent replacements, minimizing waste.

9. What if an item is out of stock?

If an item is out of stock, it will be marked as such on our website. You can sign up for restock notifications by entering your email on the product page. If an item becomes unavailable after you place an order, we’ll notify you promptly and offer a refund or alternative product.

10. Can I request a custom or personalized item?

At this time, we do not offer custom or personalized items. However, our diverse collections are designed to cater to a wide range of styles and preferences. If you have a specific request, contact us, and we’ll do our best to assist.

Payment Questions

11. What payment methods do you accept?

We accept the following payment methods, processed securely through Stripe:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

  • Apple Pay

  • Google Pay

12. Why was my payment declined?

A payment may be declined due to:

  • Insufficient funds

  • Incorrect card details

  • Security restrictions from your bank or payment provider If your payment is declined, verify your information and try again. Contact our support team at +84909227676 or amazonwannabe79@gmail.com for assistance.

13. Can I use multiple payment methods for one order?

Currently, our system supports one payment method per order. If you have a specific request, please contact our customer support team for guidance.

14. Is my payment information stored?

No, VINAVELLE LLC does not store your payment information. All transactions are processed securely by Stripe, and your card details are encrypted to protect your privacy.

15. Can I pay in my local currency?

Yes, Stripe supports payments in multiple currencies. At checkout, your total will be displayed in your local currency based on current exchange rates.

Shipping Questions

16. How long will it take to receive my order?

Delivery times vary based on your location and selected shipping method. Estimated delivery times are provided at checkout and in your order confirmation email. Domestic (U.S.) orders typically arrive within 5–10 business days, while international orders may take 10–20 business days, depending on customs processing.

17. How much does shipping cost?

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We offer competitive shipping rates and occasional free shipping promotions. Check our Shipping Policy for details.

18. What if my order is delayed?

While we strive to meet estimated delivery times, delays may occur due to carrier issues, customs processing, or unforeseen circumstances. If your order is delayed, contact us, and we’ll provide an update and assist with tracking.

19. Do I have to pay customs or duties for international orders?

International customers are responsible for any customs fees, duties, or taxes imposed by their local authorities. These fees are not included in the order total and are paid by the recipient upon delivery. Check with your local customs office for details.

20. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use this number on the carrier’s website to monitor your shipment’s progress. If you have trouble tracking your order, contact our support team.

Returns and Refunds Questions

21. What is your return policy?

You may return most items within 30 days of delivery if they are unused, in their original condition, and include all tags and packaging. Non-returnable items include underwear, swimwear, customized products, and final sale items. For full details, see our Refund and Return Policy.

22. How do I initiate a return?

To return an item:

  1. Contact our support team at +84909227676 or amazonwannabe79@gmail.com to request a Return Merchandise Authorization (RMA) number.

  2. Package the item securely with all original tags and packaging.

  3. Ship the item to the provided return address using a trackable method.

  4. We’ll notify you once the return is received and processed.

23. Who pays for return shipping?

For domestic (U.S.) returns, we provide a prepaid return label, but the cost may be deducted from your refund. International customers cover return shipping unless the item is defective or incorrect. If we made an error, we’ll cover return shipping costs.

24. How long does it take to process a refund?

Refunds are processed within 5–7 business days of receiving your return. Funds are returned to your original payment method via Stripe, and it may take an additional 3–10 business days for the refund to appear in your account.

25. What if I received a defective or incorrect item?

Contact us within 7 days of delivery with details and photos of the issue. We’ll provide a prepaid return label and offer a refund, replacement, or store credit, depending on availability.

Account and Website Questions

26. Do I need an account to shop on your website?

No, you can shop as a guest without creating an account. However, creating an account allows you to save your information, track orders, and receive exclusive updates and promotions.

27. How do I create or manage my account?

Visit vinavelle.shop and click “Sign Up” to create an account or “Log In” to manage your existing account. You can update your contact information, view order history, and manage preferences in your account dashboard.

28. What if I forget my password?

Click “Forgot Password” on the login page and follow the prompts to reset your password. You’ll receive an email with instructions to create a new password.

29. Why is your website not loading properly?

If you experience issues with our website, try:

  • Clearing your browser cache

  • Using a different browser or device

  • Checking your internet connection If the issue persists, contact our support team for assistance.

30. Can I leave a review for a product?

Yes, we encourage customers to leave reviews on vinavelle.shop. Visit the product page and submit your review through the provided form. Your feedback helps us improve and informs other shoppers.

Customer Service Questions

31. How quickly will I receive a response to my inquiry?

We aim to respond to phone inquiries in real-time during business hours (Monday–Friday, 9:00 AM–5:00 PM CST). Email and website inquiries are typically answered within 24–48 hours.

32. Can I visit your physical location?

Our headquarters at 5900 Balcones Drive STE 100, Austin, TX, 78731, is a corporate office, not a retail store. We operate primarily online, but you can contact us to inquire about local events or visits.

33. How do I stay updated on new products and promotions?

Subscribe to our newsletter on vinavelle.shop or follow us on Instagram, Facebook, or Twitter for updates on new arrivals, promotions, and styling tips.

34. What if I have a complaint or issue?

We’re committed to resolving any issues promptly. Contact our support team with details of your concern, and we’ll work with you to find a fair solution.

35. Do you offer gift cards?

Yes, we offer digital gift cards for purchase on our website. Gift cards are non-returnable and non-refunded but can be used toward any product on vinavelle.shop.

Why Shop with VINAVELLE LLC?

Our FAQ page is just one example of our commitment to transparency and customer satisfaction. Here’s why VINAVELLE LLC is your trusted choice for fashion:

  • High-Quality Products: Our clothing is crafted with premium materials and innovative designs for durability and style.

  • Affordable Prices: We offer luxury fashion at budget-friendly prices, making premium apparel accessible to all.

  • Global Shipping: We deliver to customers worldwide with reliable and efficient shipping options.

  • Secure Payments: Our partnership with Stripe ensures safe transactions with credit/debit cards, Apple Pay, and Google Pay.

  • Exceptional Support: Our team is here to assist via phone, email, or our website, ensuring a seamless experience.

Still Have Questions?

If you don’t find the answer you’re looking for, our customer support team is ready to help. Contact us at:

  • Phone: +84909227676

  • Email: amazonwannabe79@gmail.com

  • Website: vinavelle.shop

Thank you for choosing VINAVELLE LLC. We’re excited to be a part of your fashion journey and look forward to answering any questions you may have.